RIO DE JANEIRO Cheap David Pastrnak Jersey , Oct. 26 (Xinhua) -- Flamengo's former Brazil international center-back Rever could be sidelined until 2018 because of a knee injury, according to club officials.
The 32-year-old tore the medial ligament of his right knee during Flamengo's 1-0 victory over local rivals Fluminense in their Copa Sudamericana semifinal first leg on Wednesday.
The club's medical staff said he was likely to be out of action for at least six weeks.
"Rever is our captain and he's going to be greatly missed," Flamengo midfielder Everton Ribeiro told reporters on Thursday.
"I spoke with him and he's in a lot of pain. We're hoping that he can recover as quickly as possible."
It is the second time in less than a week that Flamengo have lost a key player due to a knee injury
On Monday Cheap Brad Marchand Jersey , the club's Colombian international winger Orlando Berrio was ruled out for eight months after suffering a ruptured patellar tendon of his right knee.
No matter what type of business you work in, there likely are customers out there who have questions about it. Maybe they bought one of your widgets and broke it. Maybe they don’t know how to use your widgets. Or maybe they have a comment they want to share with you about your widgets as a product. The key to helping customers with their concerns in a quick, accurate and friendly way is having access to the information you need. Let’s look at some of the main factors of software knowledge management in the modern day. Plus Cheap Tuukka Rask Jersey , you can learn more by clicking here.
Knowledgeable Agents
Whether a customer calls your business on the phone, sends a text or uses a mobile phone app to get in touch, you want to be able to help them right away. This Cheap Patrice Bergeron Jersey , of course, starts with a speedy response. However, what comes next? Any customer service representative will need to have access to all kinds of information that can assist the client. Agents must have the answers at their fingertips in an organized manner that allows them to navigate their scripts and find solutions quickly. Plus David Pastrnak Jersey , this software knowledge management might need to be tailored to different levels of complexity, depending how long the representative has been on the job. A new employee might take just basic calls until he or she gets up to speed. Management-level workers might have access to every complex system your company offers.
User Engagement
There are a lot of ways customers want to get in touch with companies these days. The innovators in the business field embrace new methods for customer engagement. Most companies have a presence on Twitter and Facebook, and others might be involved in LinkedIn and even Instagram. These are great places to get a conversation going with customers or to respond to customer concerns. However Brad Marchand Jersey , when clients reach out to your company for help, you might want to offer a system that’s a little more personal in order to solve their problems. Newer approaches include things such as live chats, co-browsing and virtual assistants that can improve a customer’s experience when interacting with your company.
Always Learning
Some of the best software knowledge management systems allow your company’s employees to be learning about your products at all times. Some offer training sessions in a question-and-answer video format that a customer service representative must watch before getting to the next level of information complexity. Others allow agents to complete quizzes or mock customer interactions in order to move up. Innovative companies not only employ ways to make sure their employees are always learning Tuukka Rask Jersey , they also set them up to contribute to the base of knowledge every employee can access. For example, if an employee discovers a new best practice, he or she can input it into the software knowledge management system so all workers can access and follow it.
In today’s business environment Patrice Bergeron Jersey , there is a big focus on customer interaction and creating a positive experience. With the right kind of knowledge management system in place, companies are equipped with the tools to build better relationships with their clients.
SHANGHAI, June 22 (Xinhua) -- Two Disney subsidiaries have sued three Chinese companies for infringement of intellectual property rights and unfair competition.
Disney Enterprises Inc. and Pixar, holders of the copyrights of animated comedies "Cars" and "Cars 2" as well as the character images, sued G-Point in Beijing, PPTV in Shanghai and Bluemtv in Xiamen of east China's Fujian Province, after they found images and posters of the animated movie "The Autobots" resembling those of "Cars" and "Cars 2".
"The Autobots," screened last July, was produced by Bluemtv, released by G-Point and shown on the website of PPTV.
The case was heard in Shanghai Pudong New District People's Court on Tuesday.
At the court, attorneys for the plaintiffs said that images of the main characters in "The Autobots" -- "K1" and "K2" -- plagiarized the characters "Lightening McQueen" and "Francesco Bernoulli" in "Cars" and "Cars 2".
They also said the Chinese name of the movie bore a high resemblance to the Disney and Pixar movies.
The plaintiffs asked for immediate stop to the infringement, and compensation of 4 million yuan (607,000 U.S. dollars) to cover the economic losses and the lawsuit expense.
Lawyers for the defendants replied that images of "K1" and "K2" were created independently, based on the appearance of real automobiles. They also argued they had emphasized that "The Autobots" was a domestic movie, so consumers would not be confused by the name. In addition, the film was not successful and filmmakers did not profit.